Frequently Asked Questions
Everything you need to know about shopping with VIToppa.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all VIToppa products come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality experience.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.